Upon placing your order, you will receive an order confirmation email. This confirms that we have received your order in our system and pre-authorized your payment.
Shipping Policy
At Elegantrugs, we ship to USA only. Once your order is submitted, you will receive order status and shipping information. Additionally, you will receive a tracking number via email once your order has been shipped.
Shipping Charges
We offer free shipping on all orders shipped to USA.
Order Acceptance & Pricing
Order Processing: Please note that orders may be subject to verification, including phone number and address validation, to prevent fraud.
Pricing Accuracy: While we strive for accuracy in pricing information, errors may occur. In such cases, we reserve the right to refuse or cancel any order. If an item is mispriced, we may contact you for instructions or cancel the order.
Order Cancellation: We reserve the right to refuse or cancel any orders suspected of fraudulent use of payment details.
Handling and Transit Time
Handling Time: 1-2 business days (Monday to Friday).
Transit Time: to be 3-5 days (Monday to Friday).
Order Cut-off Time: 5:00 PM (GMT-05:00)
After Placing an Order
Upon placing an order, you will receive a confirmation email containing your order number and receipt. Orders typically ship within 1-2 business days, excluding holidays. Customized products may require additional processing time.
If you do not receive a confirmation email, please check your spam folder or contact us at [email protected].
Customized Items
For items with customizations, we will reach out separately to ensure proper customization. These items will only be processed and shipped after receiving the customizations.
Checking Order Status
You can track your order using the tracking number provided via email. If you haven’t received a tracking number within 7 business days. please contact us at [email protected] for assistance.
Customer Support
For any questions or concerns regarding your order, please contact our customer service team at
